Customer Quality Improvement Engineer

General Summary:

Align with company goals to meet production quality goals such as 3M claim score, Dealer claim score, and FTTQ scores. 
Focus on encouraging prevention and proactive actions to reduce external and internal quality cost and eliminate the root cause of all problems

Essential Primary Duties and Responsibilities

• Responsible for production 3M claim, Dealer claim, FTTQ quality improvement and evaluation activities, particularly for assigned commodities (focus on engineering solutions, customer complaint minimization, root cause analysis etc.)
• Investigate causes of quality problems and propose solutions.
• Formulate, document, and maintain quality control standards and on-going quality control objectives.
• Drive and execute quality issue inspections in production lines for production support activities
• Prepare detailed plans, reports, and schedules for production quality improvements.
• Utilize extensive knowledge of the product's inner workings to diagnose problems.
• Satisfy customer expectations about the product's quality.

Qualifications and Job Requirements

• Bachelor’s degree in engineering / Related field along with 2-5 years of experience in an automotive environment with direct experience in warranty, investigation, and quality improvement.
• Experience with Quality Assurance and Supplier Quality
• Knowledge of interior/exterior automotive trim parts
• Possess strong technical skills
• Experience working in a fast-paced environment
• Knowledge of the automotive product development process
• Knowledge of data analysis, operating optical scanning devices and CATIA

Specialized Skills and Knowledge Required

• Experience using Microsoft Excel, PowerPoint, Word, and Access.
• Experience with SAP system preferred.
• Six Sigma.
• AutoCad
• Process Mapping

Competencies Required